How can we help?
Quick answers to the most common questions. Can't find yours? Reach out to us.
Support email
For questions, technical issues or account requests, email us at:
[email protected]Average response time: within 24 hours on business days.
Frequently asked questions
How do I import my trade history?
Go to Import CSV in the sidebar. We support CSV and XLSX files from MetaTrader 4/5. For TradeLocker, connect directly under Settings → Accounts.
What are the 30 days of full Pro?
Every new account gets 30 days of full access to the Pro plan, no card required. After that, the account moves to the Explorer (free) plan — you keep your access, you just lose the Pro-exclusive features.
How do I cancel or change my subscription?
Go to Settings → Subscription → Manage plan. You'll be redirected to the Stripe portal to cancel or switch plans. Access stays active until the end of the period already paid.
Is my trading data safe?
Yes. Your data is stored with encryption and restricted access, and it's never shared with third parties. See our Privacy Policy.
How accurate is the Aura AI Report?
The Aura Report uses Gemini to generate analysis based on your real trading data. Analyses are informational and do not constitute financial advice.
How do I connect my MT4, MT5 or TradeLocker account?
Under Settings → Accounts, pick your broker and follow the steps. MT4/MT5 use a sync EA; TradeLocker connects directly with login and password.